Residential FAQs

Q: How long has Custom Painting, Inc. been around?

A: Custom Painting, Inc. has painted in cities in the San Francisco Bay area for over 40 years. We have been in the business since 1982.

Q: Is Custom Painting, Inc. licensed and insured?

A: Yes, we are. Our state contract license number is 512717. We are current on our general liability and worker’s compensation insurance. We are also bonded.

Q: Do you charge for estimates or quotes?

A: We do not charge for the estimates or quotes for painting projects we provide to our customers. We can also provide you with an estimate or quote on the spot. Call us at 925-294-8062 or complete our online form to schedule time to speak with our estimator and receive a free estimate.

Q: What should I expect from a free estimate process?

A: We will go through the step-by-step painting process once we arrive at your home. Our estimate process takes around 30 minutes, depending on how extensive your painting project will be and the number of questions. Of course, we want to make sure that we answer all your questions and provide you with options and recommendations for your upcoming paint project, so we’re available as long as we are needed. Once we have covered all the project details, we will prepare a cost estimate showing all the items along with the pricing.

Q: Do you offer a warranty?

A: Yes, we do. Our work comes with a one-year warranty on the structural buildings we paint. You can also obtain an extended warranty, if desired. We also offer a one-year warranty on floor surfaces.

Q: What should you look for in a quality painting contractor?

A: Look for genuine reviews and testimonials online (you can view video testimonials from satisfied clients). Ask for a list of references on past projects. Make sure that the paint contractors you’re interested in hiring are licensed, bonded, and insured. Experience is also a must, so check to see how long a painting service company has been there.

Q: Can I see a few examples of your work?

A: Absolutely! Please visit the gallery on our site for examples of our completed paint projects.

Q: Can I leave my house while your paint crew works?

A: Yes, you can leave your home while we work. We make it a point to hire only the most experienced, skilled, and trustworthy painting professionals for our company. We are licensed, bonded, and insured for your peace of mind. We also do background checks on applicants as part of our employment process. So, there’s nothing to worry about when our professional painting crew works at your home. While you are away, our crew will be busy painting. We will treat and respect your home as if it were our own.

Q: Do you apply paint with a brush, roller, or sprayer?

A: Every painting project is different, so we use whatever tools are the most suitable for each job. We use rollers and brushes in most projects, but some specialty jobs (such as cabinet painting) may require spraying to achieve a seamless finish.

Q: Can you also repair rotted wood?

A: If there is rotted wood, we will repair or replace it, depending on the extent of the rot and whether the affected wood feature is structurally significant. Then, we will paint over the replaced or repaired wood.

Q: I want to get rid of my old wallpaper. Can I paint over it? Or should I remove it?

A: Yes, you can paint over old wallpaper. But as with all paint jobs, we carefully and thoroughly prepare the surfaces. Any loose paper must be re-installed or removed. Next, we smooth the surface with a spackle or joint compound to hide the seams and patches.

If you choose latex paint to paint over old wallpaper, you will want to apply an oil-based sealer first before painting. But even using the correct prep work, you may still be able to see the texture or seams of the old wallpaper through the new topcoat.

It may be tempting to paint over old wallpaper, but it’s better to remove it whenever possible to ensure better results. If you try to strip the old wallpaper by yourself, though, you may end up damaging your drywall if you’re not careful. It’s better to have a professional do the work for you, and you’ll encounter fewer problems down the road.

Custom Painting, Inc. offers many services, including wallpaper removal and repainting services to remove old wallpaper and give your walls a refreshed and updated look.

Q: I have a popcorn ceiling in my home, and I want to get rid of it. Can I do it myself, or should a professional handle the job instead?

A: Once fashionable, acoustic or popcorn ceilings have become outdated, and many homeowners want to eliminate them. They catch dust and cobwebs quickly, making them hard to clean and repair.

However, the biggest problem with popcorn ceilings is that they could contain asbestos, which was used as a binding agent. Asbestos was banned in 1978. So, if your home was built before that period, your popcorn ceiling is most likely to have asbestos – some popcorn ceilings contain up to 10% asbestos contamination, which can harm health.

Besides, scraping your popcorn ceiling is quite messy. Once the popcorn ceiling is removed, it needs to be cleaned up and disposed of properly to prevent health problems and pollution to the environment.

Therefore, popcorn ceiling removal requires the right approach, equipment, and know-how. If your home has a popcorn ceiling, consult an expert about testing for asbestos. Don’t risk trying to scrape it by yourself if it tests positive. A professional asbestos removal company will be able to do the job. Without asbestos, a professional painting company, such as Custom Painting, Inc., will make the process safe and painless. Call us if you would like to set up an appointment to receive a free estimate.