Asking Friends About the Best Residential Painting Companies

It’s crucial to find a reliable residential painting company to ensure your home looks its best and the job is done right. A good painting company not only enhances your home’s aesthetic appeal but also provides durable, high-quality work. 

One of the best ways to find such a company is through personal recommendations. Friends and family can provide honest insights based on their experiences, which can be more trustworthy than online reviews.

Why Ask Friends for Recommendations?

You can trust in their personal experiences.

When you ask friends for recommendations, you tap into their personal experiences. They’ve seen the work firsthand and can vouch for the quality and reliability of the contractor. This firsthand account is invaluable because it gives you a realistic expectation of what to expect.

They can give helpful insights into the service quality and reliability of the company.

Friends can share detailed insights about their experiences with the painting company, such as the crew’s professionalism, adherence to timelines, and how well they communicated throughout the project. These insights help gauge whether a company will meet your needs and expectations.

It’s better than reading reviews online.

Yes, it’s advisable to read online reviews, especially if you’re considering a painting company that you found on your own. However, we may not get enough insight when reading other people’s reviews. Sometimes, you may have questions, but not all reviewers often give time to check if someone replied in their past reviews. 

Also, we may not know if the review is totally genuine – as some businesses pay people to create fake positive reviews to boost their reputation. When considering reviews, check the quality and supporting details – if there are helpful photos, they can likely be genuine. But again, reviews and feedback from people you know have more bearing than reviews from strangers online. 

Key Questions to Ask Potential Contractors

Painter is painting the interior wall white

Choosing a reliable painting company ensures your investment in your home is well-protected. Reliable companies use high-quality materials, employ skilled workers, and stand by their work with warranties. This reduces the likelihood of issues like peeling paint or missed spots, saving you money and hassle in the long run.

Are you licensed and insured?

First, you must ensure the painting contractor is appropriately licensed and insured. A valid license demonstrates that the company meets local regulations and standards for quality and safety. Insurance, on the other hand, protects you from liability in case of accidents or damage during the project. Simply ask the contractor to provide copies of their license and insurance certificates. This small step can save you a lot of trouble down the road.

Do you have references from your previous clients?

Ask the contractor for references from previous clients. Speaking directly with past customers gives you an honest assessment of the contractor’s work. You can ask them about their overall experience, the quality of the work, whether the project was completed on time and within budget, and how any issues were handled. This feedback can provide a clearer picture of what you can expect.

However, if the company doesn’t want to give you their past clients’ contact information, don’t be quick to judge it as a red flag – they may also want to protect their clients’ personal information. If that’s the case, make sure to check the company’s reviews online. If most customers have unpleasant experiences with that company, there’s a good chance it will have negative reviews. Remember: one or a few bad reviews mixed with a dozen good ones could only mean sour grapes.

Will you provide a breakdown of your costs and paint brands? 

It’s essential to understand precisely what you’re paying for. Ask the contractor for a detailed breakdown of the costs associated with your painting project. This should include labor, materials, and any other fees. Also, inquire about the brands of paint they use. High-quality paints last longer and look better, so knowing the brands can help you assess the value of the quote.

Do you perform a background check for your crew?

Inquire about the crew that will be working on your home. Ask if background checks are performed on employees to ensure they are trustworthy and reliable. Ask if their painters are employees or subcontractors, and consider the one that employs its workers. 

What are your safety protocols?

Safety measures are also crucial, so find out what protocols are in place to protect both the workers and your property. A professional contractor should have no problem discussing their safety procedures and crew vetting processes.

Is there a warranty or service guarantee?

Finally, ask about any warranties or guarantees offered by the contractor. A warranty indicates that the company stands behind its work and is willing to address any issues arising after the job is completed. Understand the terms of the warranty, including what is covered and for how long. This can provide peace of mind, knowing that the contractor will fix any problems without additional costs to you.

How long will the project take? 

One crucial aspect to discuss with potential contractors is the timeline for project completion. Ask them how long the project will take from start to finish. Understanding the timeline helps you plan accordingly and ensures that there are no unnecessary delays. Knowing what factors might influence the schedule and how they handle unexpected delays is also helpful.

How can I contact you for updates? 

Effective communication is key to a successful project. Ask the contractor how they will keep you updated throughout the process. Will there be regular progress reports or check-ins? Knowing the communication process helps ensure you’re always informed and any issues are promptly addressed.

How do you clean up and dispose of old paint?

Painting projects can be messy, so it’s essential to understand the contractor’s cleanup and disposal policies. Ask if they will handle all cleanup after the project is completed and how they dispose of old paint and materials. A good contractor should leave your home as clean as they found it, if not cleaner.

How do you handle unexpected issues? 

Sometimes, unexpected issues arise, or you might decide to change the project scope. Ask how the contractor handles these situations. Understanding their flexibility and problem-solving approach can give you confidence that any surprises will be managed smoothly.

Do you have experience painting the same project?

If your project has specific requirements, such as painting a historical home or using eco-friendly paints, ask about the contractor’s experience with similar projects. Specialized expertise ensures that they have the skills and knowledge to meet your unique needs and deliver the best results.

Evaluating Estimates and Making Decisions

Real Painter

Compare multiple estimates for transparency.

When evaluating potential painting contractors, it’s essential to get multiple estimates. Comparing estimates helps you understand the market rate and ensures transparency. Look at the details in each estimate and make sure you’re comparing apples to apples. For example, one contractor might include more comprehensive prep work or higher-quality materials.

Assess the professionalism of the estimate presentation.

How an estimate is presented can tell you much about a contractor. A professional estimate should be detailed, well-organized, and easy to understand. It should include a clear breakdown of costs, timelines, and other relevant information. This attention to detail often reflects the quality of work you can expect.

Look for hidden fees or unclear terms.

Be on the lookout for hidden fees or unclear terms in the estimate. Some contractors might offer a low bid initially but add extra costs for necessary items later. Ensure everything is spelled out clearly in the estimate, and don’t hesitate to ask for clarification on any vague terms. This ensures you won’t face unexpected charges once the project is underway.

By carefully comparing estimates, assessing the professionalism of the presentation, and checking for hidden fees or unclear terms, you can make a well-informed decision and choose the best contractor for your painting project.


Choosing the right painting contractor is essential for achieving the best results for your home. You can ensure a smooth and successful project by asking the right questions, comparing estimates, and carefully evaluating your options. 

If you’re looking for a trusted partner in the Bay Area, consider hiring Custom Painting, Inc. With their professional approach, detailed estimates, and commitment to quality, they stand out as a top choice for residential painting. Contact Custom Painting, Inc. today by calling 925-294-8062 to get started on transforming your home!